FAQ

Common FAQs

GENERAL QUESTIONS

Yes, all of our shared hosting accounts are fully managed and optimized for WordPress and WooCommerce — if you experience issues with your server, you can reach out to our support team.

What is WooCommerce?

WooCommerce is an eCommerce plugin that helps people create stores online. It runs on top of WordPress – so you need a WordPress site to run WooCommerce on.

Do you need hosting for WooCommerce?

To build an online store with WooCommerce, you’ll need one of our WordPress hosting plans. Hosting is the place where all your website’s files are stored. Every website and online store uses a hosting provider.

How do I transfer a domain?

When you sign up for a WordPress hosting plan you will be presented with three options: Register a new domain, Transfer your domain, or Use my existing domain and update nameservers.

If you want to transfer your domain select “Transfer your domain from another registrar”. Enter the domain name you want to transfer and click the “Transfer” button.

How to transfer an existing hosting account?

We offer FREE WordPress site migration. You will need to provide FTP access to your old site. Also, your WordPress site must be hosted on Apache server for this service to work.

How do I renew my domain?

The system creates the invoice for renewal automatically 14 days prior to the due date. You can either wait for the invoice and renew at that time or you can follow the steps below and renew before the invoice is generated.

Log in to your client billing area . Once logged in go to ‘Domains’ > ‘Renew Domains’ and check the box next to the domain/domains you wish to renew then click ‘Order Now’.